Service Engineer(Semi,Shanghai)

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Teradyne IST Group is looking for a highly motivated, energetic, technically driven Field Service Engineer who is:

Proven to be effective in consistently applying technical knowledge in achieving field service team department goal, include the system KPI, customer satisfaction, cost reduction or productivity breakthrough for Department or customers.

Proven to be effective in working with engineers, customers, product support group, and operations, etc. In terms of to improve the production system uptime, MTBF, MCBA, MTTR, to improve the slot availability to meet the commitment to customer.

1. Deliver comprehensive technical service for production tester systems at OSAT facilities, including:

a. Real-time downtime troubleshooting, help the FSE team for the MTTR improve.

b. Automated jam recovery protocols, improve the system automation uptime.

c. Utilization optimization, improvement system OEE to meet customer requirements.

2. ‌ System Installation & Upgrade, retrofit on site Management

a. Manage end-to-end installation/retrofit projects for new equipment or testers installation and acceptance.

b. Legacy system upgrades, rework, or retrofits.

3.‌ Advanced Data Analytics‌

a. Conduct multivariate evaluation of production data (MCBA/UPTIME/SA/UPH/yield) using statistical tools.

b. Identify root causes and implement corrective actions to do the production tester performance improve.

4. Technical Team Leadership‌ Supervise and training local team for:

a. On-site teams to perform the Preventive maintenance.

b. System recovery.

c. Continuous OEE improvement initiatives

‌5. Structured Problem Resolution‌, Use 8D, 5W1H and SWOT

Technical issue evaluation and team work internally or teamwork with engineering, PSG supporting team, GSO team to get the applicable solutions and implement into production.

‌6. Representation‌

a. 3-way meetings presentation (Customer-OSAT-TER)

b. Present validated solutions with analysis for issues escalations to PSG or Engineering group.

7. Multi-Platform Technical Oversight‌

Extensive experience in managing high-volume semiconductor ‌SLT (System-Level Test)‌ equipment, ‌HDD automation test systems‌, and ‌SSD production testers‌; proficient in test processes and ‌ maintenance operations‌ for HDD, SLT and SSD automation testers.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

1). Batchelor degree in electronics, mechanical.

2). Minium 8 years work experience in Electronical or Mechanical or semiconductor areas.

3). Familiar with automation equipment and has strong experience for automation trouble shooting and debug. Especially for high volume product automation test equipment.

4) Rich skills to do the Automation logs, testing logs analysis.

5). Can communicate and present in English fluently both in writing and talking.

6). Familiar with semiconductor test process

7).Able to business trip occasionally both in domestic and abroad.

8).Able to accept the shift work or Overtime work if needed.

Benefits: 

Teradyne offers a variety of robust health and well-being benefit programs, including medical, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  

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