Technical Specialist(GCS,Shanghai)

Job Description

Job Title: GCS field technical specialist

Report to : GCS Field Manager

Organization: Global Customer Service

Location: Shanghai/Su Zhou

This GCS technical specialist position delivers technical expertise for solution implementation to interal team engineers ans external customers based on Teradyne product and service. It provides support for assessment of customer needs, implementation of the solutions as well as product release support.

Major Responsibilities:

• Monitor field engineers skillset by skill-level definition and propose suitable training to enhance engineers skillset.
• Consolidate similar field issues together and perform knowledge sharing/learning with all engineers.
• Monitoring/checking in-site related process and provide appropriate suggestion in problem solving, communication, escalation, etc... 
• The specialist will join such critical/key issues discussion and to be the bridge between PSG/factory experts and field service team..
• Perform field Forum seminar with all team members every year. The field specialist is the coordinator to perform paper review with team leads and host seminar proceeding.
• Coordinate/report China region retrofit progress (PIP & PUP) and  performing status update.
• Join key activities in all regions and provide suggestion/observation to management team.

Technical Requirements:

• Familiar with ATEs and production environment.
• Knowledge of troubleshooting process and skills.
• Knowledge of Load board schematics design and layout.
• Knowledge of IC test theory.
• Device correlation and test program release experience.
• Driver and UI knowledge.

Basic Requirements:

• Bachelor degree or above in IC design, electrical engineering, RF, electronic, communication, microwave; above 10 years working experience.
• Experience of ATE is Preferred
• Logical thinking
• Business Travel requirement
• Can work under pressure
• Eager to new challenge, hunger for new technology
• Strong English and Mandarin Communication Skills
• Strong Interpersonal Skills and Problem-Solving Skills
• Good at Teamwork
• Self-starter with positive and optimistic manner.

The end.