Customer Production Support Manager

Responsibilities for Platforms Not Yet Released

• Provide technical support for new, unreleased test system platforms, including system installation, troubleshooting, and general engineering support.
• Partner with the Nextest Product Support (NPS) team to investigate unexpected system behavior and analyze complex technical issues.
• Collaborate with the engineering teams in Cebu to prepare and structure raw repair data into formats required by NPS for technical decision‑making.

Responsibilities for Released Platforms

• Apply standard Teradyne Engineering Release (TER) and Global Customer Service (GCS) processes to support test platforms already deployed in customer production environments.
• Deliver platform support as a member of the global GCS organization, ensuring alignment with the platform’s released development stage.
• Escalate issues related to platform design to the Nextest Business Unit (NBU) Sustaining Engineering team when necessary.
• Drive Mean Time Between Failure (MTBF) improvements and system reliability initiatives within the boundaries of released platform designs.

General Requirements

• Bachelor’s degree in Electrical Engineering or a closely related technical discipline.
• Yellow Belt certification or proven experience applying structured problem‑solving methodologies.
• Strong communication skills, with the ability to produce well‑structured customer‑facing and internal communications.
• Fluent in English (spoken, written, and reading comprehension).
• Strong business acumen and awareness of commercial priorities.
• Minimum of 5 years of experience at a mid‑management level (beyond team lead; not newly promoted).
• Demonstrated track record of driving complex technical projects to completion.
• Proven ability to coach, mentor, and develop team leads and broader teams.
• Strong leadership presence with the ability to make sound decisions under pressure.
• Ability to collaborate effectively with the Memory Sales organization and cross‑functional teams within the NBU.
• Strong ownership mindset for solving customer issues in high‑volume manufacturing environments.
• Experience leading Quality Improvement Teams (QIT) or continuous improvement initiatives.
• Proven experience leading at least one strategic project or enterprise‑level initiative annually.
• Strong organizational skills, including planning and operational management.
• Excellent problem assessment capabilities and solution development skills.
• Strong negotiation skills with the ability to achieve win‑win outcomes.

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