Customer Service Specialist

Universal Robots, WE WANT TO MAKE THE WORLD A BETTER PLACE THROUGH ROBOTICS

Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.

We offer a highly stimulating, dynamic environment with unlimited career potential – where you set your own level of success. You will be an essential part of a team that is focused on success, growth, development, and innovation. 

You’ll be part of Universal Robots.

Universal Robots has a great plan focused on growing operations in Costa Rica. This goal is going to be accomplished through the Customer Service Representative role. This is an excellent opportunity for growing within the Automation and Robotics industry. If you are looking for professional development in your career, this is the opportunity to get a much more in depth look into the technical, robotic and semiconductor fields for you to develop within this changing and avant-garde industry.

As a Customer Service Representative, you will:

• Evaluate customer´s issues and order discrepancies and work with them to resolve them.
• Provide the highest level of customer service for internal and external customers.
• Answering inbound calls and resolve the customer´s issues.
• Making outbound calls to generate UR contract leads and follow up on customer satisfaction surveys.
• Work in a flexible schedule, including holidays and night shift according to business needs to support our customer base.

Minimum Qualifications:

• 1 year of customer Service experience.
• Fluent written and verbal communications skills in English
• Knowledgeable with MS Office Applications (PowerPoint, Excel, Word)
• Availability to work on flexible schedules including holidays according to business needs.

As a plus we are also looking for:

• A candidate pursuing a Bachelor´s degree.
• Technical Support experience is a plus.

A successful candidate will have proven experience demonstrating the following behavioral traits:

• Growth mentality and passion for learning.
• A cooperative mentality and able to work as a team
• Detail oriented
• Excellent workload management