Head of Application Engineering, US (Universal Robots)

Universal Robots – WE WANT TO MAKE THE WORLD WHERE PEOPLE WORK WITH COBOTS NOT LIKE ROBOTS

Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.

We offer a highly stimulating, dynamic environment with unlimited career potential – where your success is self-determined. You will play an essential role in a team focused on success, growth, development, and innovation.

Be part of Universal Robots.

In this position, you will ensure the UR and customer needs for pre-sales support, and customer / partner training are complete.  These activities include but are not limited to: sales visits, supporting customers and integrators in deploying the cobots, participate in trade shows, and facilitate customer / partner training. 

Opportunity Overview 

• Ensure that the regional Application Engineering team: 

Provide technical support and sale enablement to partners (distributors: SI, CSI) and end-users - Provide robotic application support and consultation to partners and end-users  
Develop distributors’/end users technical knowledge and abilities with regards to Universal Robots and applications 
Support Service 360 activities and case management in accordance with the global service processes. 
Exchange knowledge with, and invigorate the global Application Engineering community

• Be able to navigate in a both regional and global organization at the same time = drive processes locally and be aligned with global technical team on processes, tools, training material, application development for customers and trade shows, etc.
• Direct leadership of +10 employees in multiple countries and/or high complexity (languages/cultures)
• Own the performance management process for your team inclusive of goal setting, feedback, coaching, career discussions, and performance appraisals
• Create pre-sales and technical KPIs to drive high growth and improve customer partnerships with CDM's and/or Sales Engineers to ensure customer needs are met 
• Facilitate team environment by hiring, onboarding, assigning and delegating work, while guiding, training and coaching colleagues
• Partner with CDM's and/or Sales Engineers to ensure customer needs are met
• Interact with C-suite level executives from distributors, partners and key customers 
• Ensure team members follow process standards and drive for continuous improvement 

All About You

We are seeking individuals committed to driving success, growing sales, and fostering customer engagement. If you are ready to contribute to this mission, please review the key qualifications for the role below.

• Minimum a Bachelor's Degree in a related field, advanced degree preferred 
• +10 years successful track record of technical support in the robotics industry 
• Solid technical knowledge and skills of robotics and automation including multiple applications
• Documented success over multiple years in pre-sales support, post-sales support and training 
• Experience supporting structured sales, plans, budgets, pipeline management 
• +3 years experience managing people on site and/or on the distance 
• Experience managing complex client relationships is required 
• Strong oral communication skills including the ability to de-escalate sensitive situation
• Business acumen that you can apply in interactions with all levels in the company, from senior management to technical support employees 
• Demonstrated conflict resolution skills

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details

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