Application Support Engineer ( Universal Robots, Philippines: Cebu)

Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone. Anywhere.

Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide, we’re already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.

Universal Robots is forming a new team at its Cebu, Philippines site. This new team will have a critical role – ensuring the best customer experience throughout the automation journey. What will it take to succeed on this team? Enthusiasm, professionalism, and an ability to collaborate effectively with internal and external team members from around the globe.

We are currently searching for an Applications Support Engineer. In this role you’ll be working closely with UR’s service and engineering teams to ensure the best possible automation journey for our customers.

Duties & Responsibilities:

• Provide remote applications support for UR customers, partners, and internal teams.
• Quickly learn how to program, operate, and troubleshoot URs products, through a combination of training courses and self-training.
• Communicate frequently with new and existing customers to check on progress, success, and difficulties along the automation journey.
• Prepare technical reports.
• Work collaboratively and efficiently with internal and external team members.
• Coordinate internal and external resources and schedules.
• Provide support for back-office tasks as needed.

Requirements:

• A strong drive to create the best customer experience.
• Cobot and/or robot experience (programming, operation, troubleshooting, etc.).
• Ability to independently research topics to find solutions to customer challenges.
• Substantial English language technical writing and editing experience.
• Ability to work quickly and efficiently.
• General understanding of manufacturing environments. For example, manufacturing processes, types of equipment, common metrics, etc.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• A minimum of 5 years of experience in a similar role.

Preferred:

• Experience with cobots from Universal robots.
• Experience integrating cobots/robots with other equipment (controllers, machines, etc.).
• Coding experience (Python or other).
• 3D modeling/CAD experience.
• Manufacturing automation experience.
• A Bachelor’s degree in engineering.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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