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Robotics Technical Service Engineer

ID:  1954
Function:  Engineering
Location: 

Irving, TX, US Hartselle, AL, US Salt Lake City, UT, US Lake Zurich, IL, US


Organization & Role

Do you have what it takes to provide post-sales technical support for a unique and groundbreaking product with huge development potential? Do you enjoy problem-solving and working with customers?

 

Bring your problem-solving skills and technical expertise to our Services team and make your impact by providing solutions towards case resolution. Be part of a growing team with a customer-first focus!

 

Universal Robots is leading the collaborative robot (“cobot”) space, having captured 60% market share in less than ten years. We’re not like the traditional robot companies, which is a good thing. We think differently, work differently and grow differently. Now we need a talented and motivated individual to be our Service Engineer. Together you will be part of a global team helping our customers find resolution to their problems.

 

We are changing the ground rules in automation – and it is being noticed!

Basic Qualifications

 

  • Exhibit a proactive and strategic approach to tasks and challeges.
  • Seek opportunities to identify innovative solutions to tasks, field trends, and system inefficiencies.
  • Deliver optimal  solutions for internal and external customers 
  • Act as an ambassador for Universal Robots
  • Achieve Technical Support KPI’s for case resolution and customer satisfaction.
  • Work independently, as well as with a team

 

Responsibilities

Universal Robots is a great place to work with an exciting company culture, passionate employees and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, receiving several industry awards.

 

  • Support customers in diagnosis and repair of robots
  • Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
  • Provide technical support response within 4 hours of report of down robot situation
  • Provide technical support to distributors, Certified System Integrators (CSI), and end-customers on-demand
  • Escalate, and manage escalation if the solution can’t be remedied over the phone with distribution and/or CSI Service personnel
  • Prepare technical documentation (CRM Case Management and applicable warranty and/or field service documents).
  • Manage cases through the service recovery process to conclusion

Skills

 

  • Bachelor’s degree or higher in Engineering or Robotics.
  • 1 to 3 years’ experience in robotics, or the industrial automation industry.  
  • Previous troubleshooting experience.  
  • Some programming experience.  C++/Java/Python a plus
  • Able to analyze problems in a logical manner
  • Highly organized with the ability to manage multiple projects/ tasks simultaneously 
  • Approachable and takes pride in providing a high standard of service and support to customers and partners
  • A self-starter who is resourceful and initiates work without specific instruction
  • Possesses strong business acumen
  • Able to cope with ambiguity and in fast paced environments
  • Able to travel <25%

#LI-SMTER


Nearest Major Market: Irving
Nearest Secondary Market: Dallas

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