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REGIONAL APPLICATION ENGINEER

ID:  2871
Function:  Engineering
Location: 

Bangalore, IN


Organization & Role

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.
 

REGIONAL APPLICATION ENGINEER, INIDA, BANGALORE

Provide high quality of technical support and development to our partners

Responsibilities

Reporting directly to our Regional Technical Support Manager, you will be responsible for supporting our partners. Based in South Asia, your primary tasks will be to provide remote and onsite support, educate and train customers, predominantly in South Asia. Technical support will be handled through Customer Relationship Management (CRM) platform, telephone and on site. 


Your role will also include the following tasks:
•    Manage customers support cases via CRM platform.
•    Provide application and robot support onsite. 
•    Assist in parts replacements when required.
•    Basic repair of robot joints 
•    Perform application analysis on failure and provide recommendations for improvements reports.
•    Conduct technical training for partners and end users.
•    Developing partners’/end users technical knowledge and abilities with regards to Universal Robots and applications;

Basic Qualifications & Skills

The job demands that you have documented practical experience with Automation and Robot applications. To gain success in the job it is important that you are outgoing, and service minded. You should have experience from a support department – preferably with experience within diagnosis and debugging. Furthermore, you have experience with technical training and customer visits.

 

The ideal candidate has:
•    Bachelor degree or higher in Engineering/Computer Science related subject.
•    Minimum two years’ experience in robotics or automation industry.
•    Familiar with Universal Robots products, programming in Polyscope.
•    Fluent in Speaking and writing in Thai and English. 
•    Excellent computer and interpersonal skills.
•    Proficiency in a high level programming language such as C++/Java/Python (is a plus but not a requirement).

The ideal candidate is expected to be

•    An approachable individual who prides in providing a high standard of service and support to customers and partners;
•    An extrovert who enjoys interaction with customers;
•    Must possess the ability to analyze problems in a logical manner;
•    Must possess the ability to articulate problems and present solutions in a clear and systematic manner;
•    Must possess good communication skills, ability to transfer knowledge and have a good understanding of cross cultural differences;
•    Experienced in working for a foreign company;
•    Must be highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks;
•    Self-starter who is resourceful and initiates work without specific instruction;
•    Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time.
•    Is flexible and works professionally;
•    Is a team player and possess an understanding of how different department functions support one another;
•    Quick learner who grasps concepts and processes quickly and intuitively.


About us:
We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and open work environment where you will have plenty of opportunities to influence and be part of making a difference.


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