Program Manager, Strategic Large Accounts (Universal Robots, Mass.)

At Universal Robots, part of Teradyne Inc., Our vision is to create a world where people work with robots, not like robots. And as the market leader with 75,000+ collaborative robots (cobots) already installed worldwide, we’re well on the way to achieving it. We employ 1000+ people in offices across North America, South America, Europe and Asia and we’re growing all the time. Our team is made up smart, creative people working at the forefront of automation. Together we find innovative solutions to some of the most important manufacturing issues facing businesses today. We dare to do what others find impossible- working with advanced technologies to change in the way businesses operate, So if you’re looking to build your career with a ground-breaking technology company in dynamic environment with career advancement UR is the place for you. 

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview 

Do you want to be a part of the world of collaborative robots? Are you an energetic top-of-the-class sales manager who thrives in challenging and dynamic environments? Then join us on our exciting journey, where your contribution will help shape our future development.

We are a diverse group of smart, creative people working at the forefront of collaborative robotics.  Our robotic arms help our customers improve productivity and profitability and create a safer work environment. Together, we find innovative solutions to some of the most important manufacturing issues facing businesses today. And we dare to do what others find impossible – working towards making bleeding edge technologies a reality for businesses of all sizes.  

The Program Manager, Strategic Large Accounts, will play a crucial role in managing and coordinating the day-to-day engagements between our key customers and internal teams. This role is pivotal in ensuring that our partnerships are executed according to the highest standards, with a keen understanding of contractual obligations, intellectual property considerations, and reporting requirements. 

•    Customer Engagement Management:
o    Ensure seamless and documented communication and coordination between the customer and internal teams.
o    Build and maintain strong, long-term relationships with key stakeholders within the customer’s organization.
o    Prepare and deliver regular reports to senior leadership, detailing the status of engagements, progress against goals, and any escalations.
o    Lead the program for a designated lead customer, developing practices and capabilities that will be scaled to new strategic large accounts.

•    Contract and Compliance Oversight:
o    Develop a deep understanding of customer contracts and rules of engagement.
o    Ensure all engagements adhere to approved contractual terms, with particular attention to intellectual property rights and content handling.
o    Identify risks related to contractual compliance and intellectual property.

•    Cross-Functional Collaboration:
o    Coordinate closely with sales, product management, R&D, and operations to ensure alignment on customer needs, project timelines, and deliverables.
o    Facilitate and document regular cross-functional meetings to monitor progress, address challenges, and drive continuous improvement.
o    Develop and implement mitigation strategies to address risks proactively.
 

All About You 

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. 

•    Bachelor’s degree in Business, Engineering, or a related field; a Master’s degree is preferred.
•    Minimum of 5-7 years of experience in customer facing program management, account management, or a similar role.
•    Strong understanding of contract management, intellectual property considerations, and large-scale account coordination.
•    Track record of successfully managing and growing strategic customer relationships.
•    Exceptional communication, negotiation, and interpersonal skills.
•    Ability to work effectively in a fast-paced environment with cross-functional teams.
•    Experience working with Fortune 500 or equivalent large enterprises.
•    Preferably familiarity with the robotics and automation industry, including emerging trends and technologies.
•    Ideally, PMP or similar project management certification. 
•    Proficient in project management tools and CRM software.

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.   Please click here to see details.

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