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Customer Service Engineer with a Commercial Mindset, Odense, Denmark

ID:  3065
Function:  Sales
Location: 

Odense, South Denmark, DK


Customer Service Engineer with a Commercial Mindset, Odense, Denmark

 

Would you like to be a part of a rapidly growing company with the opportunity to influence your own career progression? Could you see yourself providing technical support for a unique and groundbreaking product with a huge development potential? Then you might be the Customer Service Engineer Universal Robots is looking for.

We have changed the ground rules in automation – and it is being noticed

 

Being part of Universal Robots means being part of a global success. With colleagues in our international offices across the world you’ll be working with performance-driven colleagues who share a passion for building a globally recognized company. The learning curve is steep, and development is moving fast. At Universal Robots, we have an ambitious growth strategy and aim to fill the role of market leader in collaborative robots. Universal Robots is part of Teradyne Inc.

Provide expert technical support to our distributors and end-users
Working from our Headquarters in Odense Denmark you will be part of a sales team of 11 persons who cover the Nordic Countries and Benelux. Your primary tasks will be to support, educate and train our customers. Technical support will be handled through either our support platform, telephone or on site at our customer premises. In this position, you will have direct exposure to our customers. Fulfilling this position requires some travel activity.

Your role will also include the following tasks:

  • Providing technical support to distributors
  • Conducting technical training programs for distributors and end users 
  • Developing distributors’/end-users’ technical knowledge and abilities with regards to Universal Robots and applications
  • Participating in customer visits
  • Participating in trade shows and seminars

Qualifications

 

To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. The job also demands that you have documented practical experience within automation and/or robot programming. Furthermore, you have experience with technical trainings and customer visits.

Today, you work as Technical Supporter, Automation Technician, Application Engineer or similar. In addition, the ideal candidate has:

  • Bachelor’s degree or higher in Engineering/Computer Science related subjects
  • Two-three years’ experience in robotics/automation industry or similar background
  • Experience in conducting seminars/trainings and excellent interpersonal skills
  • Experience with hands-on system integration is a plus

Job profile

 

The ideal candidate is expected to:

  • Be fluent in English. Proficiency in one of the Nordic languages is furthermore a plus, preferably in Danish
  • Be an approachable individual who prides in providing a high standard of service and support to customers and partners
  • Be an extrovert who enjoys interaction with customers
  • Possess the ability to analyze problems in a logical manner
  • Possess good communication skills, ability to transfer knowledge and have a good understanding of cross-cultural differences
  • Be highly organized with the ability to manage multiple projects/tasks simultaneously and effectively prioritize projects and tasks
  • Be a self-starter who is resourceful, and initiates work without specific instruction
  • Be flexible and work professionally

About us

 

Universal Robots is an innovative company with big ambitions. With us, you will become part of a dynamic team that is challenged to perform daily. We walk the talk. We put ideas into action. We offer an exciting job in a dynamic and fast-growing company with the opportunity of working alongside skilled and talented colleagues.

You will be working in teams with open-minded, passionate and engaged colleagues that are doing what they love to do, in an environment where all ideas and creative solutions are welcome. We dare to do what others think is impossible and work towards making bleeding edge technologies a reality for businesses of all sizes.

You will be empowered to help make Universal Robots a success. You will be given responsibility and can take responsibility. We trust our employees to make educated decisions that benefit the organization.


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