Field Service Operations Global Support

#WeAreUR and we continuously redefine automation

At Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone. Anywhere.

Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide, we’re already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.

In this role, you will provide expert-level support to our Field Service Engineers (FSE), manage certification programs, develop training, and maintain crucial documentation.

Key responsibilities:

• Offer expert-level support to Field Service Engineers (FSE), aiding in the resolution of complex issues through effective troubleshooting and problem-solving techniques.
• Serve as the primary point of contact between Regional Service Operations and various departments, including the Service Repair Hub in Denmark.
• Ensure the completion and accuracy of customer 8D reports, contributing to our commitment to quality service and continuous improvement.
• Oversee the certification program for FSEs, ensuring they meet the necessary standards and are equipped with the skills to excel in their roles.
• Develop and deliver comprehensive training programs for FSEs, enhancing their knowledge and skills.
• Create and maintain clear, concise work instructions for FSEs, ensuring they have the guidance needed to perform their duties effectively.
• Maintain service manuals, troubleshooting guides, and field repair guides, ensuring they are up-to-date and provide valuable information for our FSEs.
• Ensure consistent availability of local spare parts stock to meet service level agreements with customers.

We are driven by honesty and act with integrity - #WhoAreUR
To be successful in this role, we image, you come with a degree in Robotics Engineering or gained similar experience through years of working with our robots. Otherwise, a Master’s degree in a technology-related field, certifications related to service operations, project management, or specific technologies used in the role (e.g., JIRA), and specific technical training related to the products and services of the company.

Besides, we expect you to have:

• A minimum of 3-5 years hands-on experience in troubleshooting and repairing industrial equipment.
• Experience in crafting detailed, yet concise, work instructions for repair procedures.
• Experience in working with various departments in service operations.
• Experience in developing and delivering comprehensive training programs.

The ideal candidate will have strong problem-solving skills, with the ability to analyze and resolve complex issues effectively. You are an excellent communicator, capable of conveying information clearly to various stakeholders. Proficiency in organizing and updating information for easy access is also a key competency for this role.

We collaborate - it´s in our DNA

Join Universal Robots, the ground-breaking technology company, and help us on our mission: Automation for Anyone. Anywhere. Shaping next year’s innovations. Moving a fast-growing industry forward. Building a truly global career. You can do it all here.

At Universal Robots we are a diverse group of bright, ambitious people working at the forefront of collaborative robotics. Through our agility, resilience, and entrepreneurial approach, we are taking our innovative robot products into more markets and regions than ever before.

We employ around 1000 people in offices across North America, South America, Europe, and Asia – and we’re growing all the time. So, if you’re looking to build your career working with some of the best talent from all over the world, we want to get in touch with you!

Send your application using the link. We take candidates into the recruitment process on a continuous basis and encourage you to apply as soon as possible.

#LI-SE1