Student Worker, Global Product Support

Student Worker, Global Product Support 

Service Operations | Teradyne Robotics 

Join Teradyne Robotics and shape the future of automation 

Are you ready to make a real impact on the world of robotics? At Teradyne Robotics, a division of Teradyne, we are revolutionizing industries through cutting-edge collaborative and autonomous mobile robotic technologies. As part of our team, you’ll work with global leaders Universal Robots (UR) and Mobile Industrial Robots (MiR), driving innovation that enhances manufacturing, logistics and workplaces across the world. 

Our Purpose 

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought in our workforce. Our employees are supported to innovate and learn something new every day. 

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team — one that makes better decisions, drives innovation and delivers better business results. 

Opportunity Overview 

Teradyne Robotics is looking for a motivated Student Worker to join Global Product Support within Service Operations. This role is an opportunity to contribute to the technical knowledge, support content, and operational follow-up that help our global service teams support customers effectively. 

In this position, you will work with technical information related to robotics, software, service processes, and customer support. You will help create and maintain structured knowledge articles, support documentation, and product content used by service teams and AI-enabled support tools. You will also support the maintenance of the Support Site, including software uploads, release notes, and other service content in coordination with internal stakeholders. 

The role will also support case escalations by helping collect data, organize technical information, document follow-up, and coordinate with relevant teams. Depending on business needs, you may also assist with data extraction, reporting, and simple analysis to provide visibility into service trends and improvement opportunities. 

• Create and maintain technical knowledge articles, service notes, and structured product knowledge for internal service use. 

• Maintain Support Site content, including software releases, release notes, and other technical service information. 

• Support escalated service cases by collecting data, organizing technical information, and helping coordinate follow-up with regional engineers and internal teams. 

• Collaborate with R&D, Product Management, Service Operations, and other stakeholders on technical clarifications and knowledge creation. 

• Extract data and prepare reports or simple dashboards to highlight trends, follow-up needs, and operational insights. 

• Contribute to continuous improvement of service knowledge, documentation quality, and support processes. 

What Success Looks Like 

• Knowledge content and Support Site information are accurate, structured, and updated on time. 

• Escalated cases are supported with clear documentation, organized technical input, and structured follow-up. 

• Reports and data summaries provide useful visibility into service trends and improvement opportunities. 

• The student worker develops increasing independence in handling less complex technical topics over time. 

All About You 

We seek individuals who share our passion for technology, customer success, and continuous learning. Our commitment to customer success drives us to go the extra mile. If you are curious, structured, and interested in robotics and technical support, we encourage you to take a closer look at the criteria for this position. 

• You are currently pursuing higher education in Robotics, Software, Computer Science, Data Science, Electrical Engineering, Mechanical Engineering, or a similar technical field. 

• You have strong written English skills and can communicate technical information clearly and accurately. 

• You have an analytical mindset and enjoy structured problem solving. 

• You are interested in robotics, software, automation, and technical support. 

• Relevant coursework or project work in data analysis, programming, or technical documentation is an advantage. 

• Experience from student projects, internships, or part-time work in technical support, documentation, testing, or data analysis is an advantage. 

• Familiarity with tools such as Jira, Confluence, Excel, or similar platforms is an advantage. 

• Exposure to robotics, automation, or engineering environments is beneficial but not required. 

• You are collaborative, service-minded, proactive, and eager to learn. 

Position Details 

• Position title: Student Worker, Global Product Support 

• Department: Service Operations 

• Reporting to: Lead Engineer, Global Product Support 

• Location: Odense, Denmark 

• Position ID: 90034500 

We are only considering candidates local to the position location and are unable to provide relocation for this position. 

Equal Opportunity 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. 

Join Teradyne Robotics and help redefine automation. 

With over 1,400 employees in over 30 offices around the world and more than 100,000 advanced robotics systems deployed worldwide, we’re a thriving center of innovation and collaboration.   

We offer a dynamic environment that fosters creativity, growth, and career advancement. If you’re passionate about cutting-edge technology, solving complex challenges, and building the future alongside talented, forward-thinking colleagues—this is the place for you. Let’s change the way the world works together.