Customer Service Engineer Intern/Coop - Querétaro

Universal Robots, WE WANT TO MAKE THE WORLD A BETTER PLACE THROUGH ROBOTICS

Our international team of hardware, software, and business professionals comes from all walks of life and is united by a common goal: sharing the world-changing benefits that robots can provide.

We offer a highly stimulating, dynamic environment with unlimited career potential – where you set your own level of success. You will be an essential part of a team that is focused on success, growth, development, and innovation. 

You’ll be part of Universal Robots.

We are looking for talent to fill the position of Customer Service Engineer Intern at our facilities in Querétaro. In addition to seeking the candidate's development, we aim for continuous improvement and propose areas for enhancing our processes and methods. It's important to mention that the Intern will undergo a mentoring process to develop and acquire the skills required for the role.

Responsibilities

• Verification of the correct functioning of robotic equipment.
• Inventory control.
• Diagnosis of robotic equipment and, if necessary, repair of robotic equipment.
• Implementation of quality standards.
• Implementation of 5S during activities and processes.
• Collaboration in product demonstrations, tests, analysis, and technical support.
• It is essential to demonstrate technical, communication, and problem-solving skills.
• Conducting customer calls to remotely support case creation and management.
• Training sessions management (enrollment, participation, certificates, etc.)
• MyUR cases support.
   

Requirements

•     Active student in fields such as Robotics, Mechatronics, Electromechanics, or similar.
•     Optional insurance.
•     Advanced English proficiency is essential.
•     Portuguese is a plus.
•     Ability to read electrical diagrams.
•     Knowledge of design software (SolidWorks, Inventor, Catia, or similar).
•     Proficiency in programming languages such as C, C++, Python (Java is a plus).
•     Knowledge of PLC programming is a plus.