Product Support Engineer

Robotics Field Service and Sales Engineer – Chihuahua or Nuevo Léon

Universal Robots is leading the collaborative robot (“cobot”) space. We’re not like the traditional robot companies, which is a good thing. We think differently, work differently, and grow differently. Now we need a talented and motivated individual to be our Field Service Engineer who is based out of the Chihuahua or Nuevo Léon. Together you will be part of a global team helping our customers find resolution to their problems. Universal Robots is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth. Our product is taking the industry by storm, receiving several industry awards. We are changing the ground rules in automation – and it is being noticed!

Do you have what it takes to provide post-sales technical support for a unique and groundbreaking product with huge development potential? Do you enjoy problem-solving and working with customers? Bring your problem-solving skills and technical expertise to our Services team and make your impact by providing onsite solutions towards case resolution. Be part of a growing team with a customer-first focus!

Key Responsibilities of our future Field Service Engineer

• Onsite support of our customers in the diagnosis, repair, and maintenance of UR robots on demand
• Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.
• Prepare technical documentation (Salesforce Case Management and applicable warranty and/or field service documents)
• Manage cases through the service recovery process to conclusion.
• Explain URCare service packages and provide quotations.
• Ability to work in home office 20% & in the field 80%
• Traveling is part of the job and requires to be located within 1 hour of a major airport.

This is a great job for a person who accepts nothing less than personal greatness because you get to: 
 

• Exhibit a proactive, active, and curious approach to tasks, which provides a holistic, business-oriented, and long-term assignment.
• Seek opportunities to identify creative and innovative solutions to tasks, field trends, and system inefficiencies.
• Take responsibility for the delivery of optimal satisfactory solutions for internal and external customers on the based-on professionalism and specialist knowledge.
• Participate well in internal and external relations and can act as an ambassador for Universal Robots
• Achieve Technical Support KPI’s for case resolution and customer satisfaction.
• Work independently, as well as with a team.

Key Qualifications

Minimum Job Requirements

• Associate’s or higher education degree in technical or engineering field.
• 2 years of experience in:
  • Robotics or automation industry
  • Mechanical and electrical background knowledge

Preferred job requirements

• Troubleshooting and repair experience.
• High-level programming languages such as C++/Java/Python.

Join Universal Robots!

Universal Robots offers an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and good work environment where you will have an opportunity to gain influence and be part of making a difference.

Learn more about the company and the products you will be working with here.

We look forward to learning more about you!