Customer Success Manager

为了让您大致了解您的角色和职责，具体如下：

• Have full ownership of our customer experience; maintaining full overview of the robot deployment   timeline and delivering appropriate resources during the customer lifecycle.

负责客户体验; 全面了解机器人部署时间节点，并在客户生命周期内提供合适的资源                 

• Understand the individual growth and business goals of our customers and facilitate their development.

了解个人成长与客户的业务目标，促进他们的发展

• Cross-functional team and partners coordination to ensure flowless customer implementation and experience. For example, establish clear processes and handoffs to support, service, and sales teams when needed.

跨部门团队的协调，确保完美的客户实施与体验。例如，在需要的时候，为支持、服务和销售团队建立清晰的流程和交接。

• Act as the initial primary contact for customers post sale and build strong relationships, understand their specialized business, service needs and drivers to continuously improve cooperation and process to the mutual benefit

作为客户售后服务的首要联系人，与客户建立良好的关系，了解客户定制化的服务需求，来驱动合作不断的提升，实现互利共赢

• Coordinate with various members of the internal team by processing feedback received from end users, partners, and other members of the UR network.

通过处理来自终端用户、合作伙伴及UR各个部门的反馈，与内部团队的各个成员进行协调合作

• Manage regional accounts and provide proactive customer service when needed.

管理区域客户，并在需要时提供积极的客户服务

• Work independently, while also sharing knowledge and best practices with the team and relevant stakeholders and sharing ideas for customer experience, engagement and improvement initiatives

能够独立工作，同时与团队和相关的同事分享知识和实践，以及客户体验、参与和改进计划的想法

• Act as a sparring partner with the rest of the team to improve the customer experience

与团队其他成员一起提高客户体验