Customer Success Manager

ID:  6426
Function:  Sales

Shanghai, CN


  • Have full ownership of our customer experience; maintaining full overview of the robot deployment   timeline and delivering appropriate resources during the customer lifecycle.

负责客户体验; 全面了解机器人部署时间节点,并在客户生命周期内提供合适的资源                 

  • Understand the individual growth and business goals of our customers and facilitate their development.


  • Cross-functional team and partners coordination to ensure flowless customer implementation and experience. For example, establish clear processes and handoffs to support, service, and sales teams when needed.


  • Act as the initial primary contact for customers post sale and build strong relationships, understand their specialized business, service needs and drivers to continuously improve cooperation and process to the mutual benefit


  • Coordinate with various members of the internal team by processing feedback received from end users, partners, and other members of the UR network.



  • Manage regional accounts and provide proactive customer service when needed.


  • Work independently, while also sharing knowledge and best practices with the team and relevant stakeholders and sharing ideas for customer experience, engagement and improvement initiatives


  • Act as a sparring partner with the rest of the team to improve the customer experience


Job Segment: Manager, Customer Service, Management