Application Engineer
Tokyo, JP
募集職種:ロボティクス経験を活かせるアプリケーションエンジニア
急成長中の企業で、ご自身のキャリアアップに繋げてみませんか?大きな成長が期待される、ユニークで画期的な製品の技術サポートを提供する姿を、ぜひ想像してみてください。
Application Engineer with robotics experience
Would you like to be a part of a rapidly growing company with the opportunity to influence your own career progression? Could you see yourself providing technical support for a unique and groundbreaking product with a huge development potential?
私たちはオートメーションの基本ルールを変えました
ユニバーサルロボットは、協働ロボットを通じてオートメーションの常識を塗り替えています。あなたもその一員として、世界的な成功の一翼を担ってみませんか?
当社のロボットアームは、製造現場における生産性と収益性の向上、そしてより安全な作業環境の実現に貢献しています。
現在、シンガポール、バルセロナ、上海、ニューヨーク、東京、ソウル、台北に拠点を構え、グローバルに事業を展開しています。
私たちは、成果を重視し、世界に通用するビジネスを築くという情熱を共有する仲間とともに働いています。急速な成長を遂げる中で、学びのスピードも非常に速く、常に新しい挑戦が待っています。
ユニバーサルロボットでは、協働ロボット市場のリーダーとして、野心的な成長戦略を掲げています。当社の画期的な製品の詳細については、ぜひ以下をご覧ください:
Our Purpose
We have changed the ground rules in automation – and it is being noticed
As part of Universal Robots, you become part of a global success. Our robotic arms help our customers improve productivity, profitability and create a safer working environment. Our international offices in Singapore, Barcelona, Shanghai, New York, Tokyo, Seoul and Taipei. We have performance-orientated colleagues who all share a passion for building a globally recognized business. We see rapid development and our learning curve is steep. At Universal Robots, we have an ambitious growth strategy where we aim to fill the role of market leader in collaborative robots. Learn more about the groundbreaking products you will be working with: http://www.universal-robots.com/
業務内容
アプリケーションエンジニアリングマネージャーの直属のもと、日本国内の代理店およびエンドユーザーに対して技術サポートを提供します。
以下は、アプリケーションエンジニアとして担当いただく主な業務です:
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ロボットアプリケーションに関する技術支援・コンサルティング
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トラブルシューティングおよびアプリケーション実現支援
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顧客への技術教育・トレーニングの実施(現地・オンライン)
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概念実証(PoC)の評価
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技術文書の作成・翻訳
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展示会・セミナーの準備・参加、講演
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国内外への出張(約60%、主に国内)
Opportunity Overview
Provide expert technical support to our distributors and end users
Reporting directly to Application Engineering Manager in Japan, you will be responsible for supporting our distributors and end users in Japan. Your primary tasks will be to support, educate and train our customers. Technical support will be handled through either email, telephone, online meeting, or on site at our customer premises. You will be expected to travel approximately 60% of the time, with regular domestic travel and occasional international travel. Your role will also include the following tasks:
- Providing technical support and consultation to end users, system integrators, and distributors, including troubleshooting to help them achieve their application objectives
- Developing end users / distributors’ technical knowledge and abilities with regards to Universal Robots and applications
- Participating in customer visits
- Conducting proof of concept evaluation of robot applications
- Creating and translating technical documentation
- Preparing and participating in trade shows and seminars
- Speaking at seminars and webinars
- Providing UR Academy Trainings in a classroom and onsite
All About You
応募資格・スキル
以下のスキル・経験をお持ちの方を歓迎します:
◎必須スキル・経験
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工学またはコンピュータサイエンス関連の学士号以上をお持ちの方
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ロボティクス、オートメーション、メカトロニクスなどの分野での実務経験、または関連分野への参加経験
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C++、Java、Pythonなどのプログラミング言語を用いた3年以上の実務経験、または研究開発経験(※本職はR&Dポジションではありません)
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日本語での技術サポートやトラブル対応、ならびにセミナーやトレーニングの実施が可能な方
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英語での簡単な読み書き・会話ができる方(必要に応じて学ぶ意欲・挑戦する姿勢を重視します)
◎歓迎するスキル・経験
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ロボットシステムの構築やアプリケーション開発に関わった経験
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自動化に関する技術提案の経験
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顧客向けセミナーや技術トレーニングの実施経験
Qualifications:
To gain success in the job it is important that you are outgoing, service-minded and that you can commit at different organizational levels and in different correlations. You should have experience from a support department – preferably with experience within diagnosis and debugging. The job demands that you have documented practical experience within automation – preferably with knowledge of mechanical and electronic products. Furthermore, you have experience with technical training and customer visits. To be considered for the job it is vital that you are fluent in Japanese as the role involves visiting clients to provide advice on program improvements and troubleshooting over the phone. Business-level English skills are also required for communication within the company. The ideal candidate has:
- Bachelor degree or higher in Engineering/Computer Science related subject
- Minimum 5 years’ experience in robotics or automation industry
- Proficiency in a high level programming language such as C++/Java/Python
- 3 years’ programming experience ( but please note that this is not an R&D position)
- Experience in designing and integrating robotic systems, or programming robot applications
- Fluency in Japanese, sufficient to provide technical support and troubleshooting over the phone
- Business-level English skills
- Experience in conducting seminars and trainings
求める人物像
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顧客・パートナーに対して高品質なサービスを提供できる方
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外向的で、顧客とのコミュニケーションを楽しめる方
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論理的思考力と問題解決能力を備えた方
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明確かつ体系的に課題を整理し、解決策を提示できる方
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優れたコミュニケーション力と異文化理解力を持つ方
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複数の業務を同時に管理し、優先順位をつけられる方
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自発的に行動し、責任感を持って業務に取り組める方
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柔軟性とプロフェッショナリズムを兼ね備えた方
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チームワークを重視し、部門間連携を理解している方
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新しい概念やプロセスを素早く理解できる学習能力の高い方
The ideal candidate is expected to be:
- An approachable individual who prides in providing a high standard of service and support to customers and partners
- An extrovert who enjoys interaction with customers
- Must possess the ability to analyze problems in a logical manner
- Must possess the ability to articulate problems and present solutions in a clear and systematic manner
- Must possess good communication skills, ability to transfer knowledge and have a good understanding of cross cultural differences
- Must be highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks
- Self-starter who is resourceful and initiates work without specific instruction
- Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/ tasks are completed correctly and on time
- Is flexible and works professionally
- Is a team player and possess an understanding of how different department functions support one another
- Quick learner who grasps concepts and processes quickly and intuitively
Benefits
テラダインでは、医療保険、確定拠出年金、生命保険、障害保険、有給休暇、授業料補助プログラムなど、さまざまな福利厚生プログラムを用意しています。
Teradyne offers a variety of robust health and well-being benefit programs, including medical, Defined Contribution plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
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