Global Account Manager (Universal Robots)

At Universal Robots, part of Teradyne Inc., Our vision is to create a world where people work with robots, not like robots. And as the market leader with 75,000+ collaborative robots (cobots) already installed worldwide, we’re well on the way to achieving it. We employ 1000+ people in offices across North America, South America, Europe and Asia and we’re growing all the time. Our team is made up smart, creative people working at the forefront of automation. Together we find innovative solutions to some of the most important manufacturing issues facing businesses today. We dare to do what others find impossible- working with advanced technologies to change in the way businesses operate, So if you’re looking to build your career with a ground-breaking technology company in dynamic environment with career advancement UR is the place for you. 

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview:

We are seeking a dynamic and experienced Global Account Manager to drive accelerated growth at one of our Strategic large enterprise customers in Electronics manufacturing.

This role requires a blend of strategic vision and hands-on execution, focusing on enhancing the customer experience, expanding penetration of the customer, and ultimately driving above market revenue growth.

The ideal candidate will have experience in managing large, complex customer relationships with high value and high growth.  Additionally, this role will require exceptional leadership skills as they facilitate large business-to-business engagement.

While reporting into Universal Robots, the scope of responsibilities for this role includes driving success for both of the Teradyne Robotics business:  Mobile Industrial Robots (MiR) and Universal Robots (UR)

Account Management

• Build and execute robust Key Account Plans which outline a strategy for success at assigned accounts

• Perform monthly and quarterly Key Account Reviews in order to communicate progress according to the strategy outline for assigned accounts

• Maintain and execute a clear shared Action Plan for activities at assigned accounts

• Meet global annual growth targets at assigned strategic accounts

• Gain deep understanding of customer stakeholders and buying influences, both internal and external, for assigned strategic accounts

• Identify and qualify opportunities, establish a competitive value proposition for both UR and MiR product and service offerings

• Demonstrate industry expertise and establish technical credibility

Customer Relationship Management

• Continuously build strong relationships with customer decision makers, including senior management 

• Act as the primary point of contact for assigned accounts in order to support escalations of complex issues, ensuring rapid resolution and maintaining positive relationships

• Develop and implement programs and initiatives to enhance customer engagement and loyalty.

Cross-Functional Collaboration

• Work effectively in a cross-functional team to insure a successful customer experience

• Contribute to long term strategic planning process with UR & MiR senior management within Teradyne Robotics leaders

• Work closely with colleagues in Regional Sales, Marketing, Finance, and Customer Success teams to ensure effective execution of commercial strategies

• Facilitate communication and coordination between internal teams and assigned accounts to streamline processes and resolve issues

All about You:

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree in Engineering or other technical discipline, Business Administration, Operations Management, or a related field; MBA or advanced degree is a plus.

• Minimum of 7-10 years of experience in sales or account management roles, with at least 5 years demonstrated success selling to large enterprise customers. 

• Proven track record of managing complex commercial relationships and driving growth.  

• Experience with robotics, AGVs, and AMRs is a plus.

• Strong leadership abilities

• Exceptional strategic thinking and problem-solving skills

• Excellent interpersonal and communication skills, with the ability to build relationships with senior stakeholders.

• Proficiency in data analysis and performance metrics

• Experience with using CRM and Business Intelligence (BI) analytics systems

• Passionate, motivated, energetic and team-oriented

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here to see details

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