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Accounting/Financial Support Analyst

ID:  5522
Function:  Operations

Alajuela, CR

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!


Looking for highly motivated and highly efficient Business Professional to assist and focus on Production Support RCC Team in Costa Rica. You will work with professionals in Administration and Engineering to ensure our customers get support on parts and services for the devices purchased from the SemiTest Division in Teradyne. Together working with our Sales business partners to develop strategies, and sell our service agreements around the world.


Duties & Responsibilities


In this position you will be a key business partner with PSI Leads, Sales, financial planning and analysis, and the end customer. Key skills include data analysis; attention to detail; emphasis on time management; financial concepts knowledge; prioritization of internal and external customer needs; collaborating with both internal and external stakeholders.




  • Collect & analyze historical parts usage data to assist in developing customer pricing for service agreement quotes.  Data must be synthesized and presented in a logical way to allow for accurate decision making in developing customer quotes.


  • Maintain a database of active service agreements with end dates, identifying when it is time to send customers quotes for renewals.


  • Update and maintain a database of service revenue recognized against service agreements.


  • Assist the PSI Leads Regional Managers in developing service agreement revenue forecasts and assist with updates to the PSI forecast Y/Y & Q/Q.


  • Develop customer service agreement quotes; send to service managers or in some cases directly to the customer.  Must follow the existing accounting rules as developed by Finance, when quoting and booking orders.


  • Provide customer POs receipt acknowledgement and request booking of the customer orders.


  • Create a service agreement transmittal, activate the agreement, and set the proper agreement entitlements. Activate the correct install base for testers covered by referenced agreement.


  • Quote transactional service labor orders (on-site reports)


  • Business partner with regional PSI Leads & Sales Engineers for all agreements. Advise when agreements are ready for renewal, track progress against receiving a PO.


  • Make any necessary changes to agreement transmittals as changes are made to the install base or service coverage changes.


  • Update department and agreement databases (tracker file, Merlin, Booking Checklist, and Adaptive) after install base changes.


  • Ensure that all service agreement revenue expected each quarter are received/reviewed with PSI Leads and Finance.  


  • Confirm that all invoices have properly been sent to customers, in compliance with customer identified net terms.





  • 2-3 years’ experience in accounting/financial roles
  • experience in accounts analysis and reconciliation
  • Strong English verbal and written skills.
  • Travel may be required up to 25% for training and occasional customer meetings.
  • Ability to create effective presentations and review them with PSI Leads and/or Finance




  • Technical skills (Power BI, Business Objects desired) - MS Office proficient.  (Excel, Word, Powerpoint).  Familiarity with database queries, CRM, ERP systems (ex: Oracle, SAP).




  • BA or BS Degree with a focus in: Finance, Management, Business Administration, Economics, Accounting
  • Data Analysis background is desired, but not required

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