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Security Monitoring Officer

ID:  5223
Function:  Operations
Location: 

Alajuela, CR


We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

 

At Teradyne, we dig into our work and encourage input from every team member, regardless of age, education, or experience. That means you have the opportunity to be recognized, while ultimately defining your own career path. We are looking for enthusiastic team players who are just as comfortable collaborating with others as working independently in a fast-paced environment.

 

Teradyne is currently looking for a Security Monitoring Officer at our Costa Rica site, in this role you will be a part of our global Security Operations Team.

 

The Security Operations Center Officer oversees daily operations within the Global Security Operations Center (GSOC) by triaging, escalating, and managing responses to all events impacting or threatening Teradyne personnel, property, or assets. The position is the first line response for all personnel on his/her respective shift.    

 

 

ESSENTIAL FUNCTIONS: 

 

 

The functions listed describe the business purpose of this job.  Specific duties or tasks may vary and be documented separately.  Additional duties may be assigned, and functions may be modified, according to business necessity.

 

  • Follows established GSOC and Company policies and/or operating procedures
  • Remote monitoring of high value facilities and confidential information
  • Verify that all card access and CCTV monitoring devices are up and operating properly.
  • Monitor and control removal of Teradyne property from site.
  • Respond to emergency situations such as fires, chemical spills, employees requiring assistance, medical emergencies, unsafe conditions.
  • Complete detailed pass on log entries for on coming shifts and management on a daily basis describing such variance from normal conditions as unresolved alarms, unauthorized building entry, thefts, vandalism, suspicious incidents, improper conduct, failures of equipment and utilities, employee accidents or issues, equipment malfunctions, network issues, or any other incident that is out of the ordinary and not routine in nature.
  • Answer telephones and respond to employee requests for assistance during shifts, weekends, and holidays, and notify proper personnel as needed.
  • Complete and submit Security Incident Reports as needed.
  • Maintains an in depth knowledge of all GSOC policies and procedures
  • Comprehends and executes new operational technologies placed within the workspace
  • Triage incoming events and distribute information to the applicable escalation paths and distribution lists in an accurate, and timely fashion
  • Exercises independent judgment as necessary
  • Processes and maintains files, logs, reports, and forms (soft and hard copy)
  • Supports all department and company goals and objectives
  • Performs additional functions, duties and specific tasks and duties of a similar nature and scope as necessary to achieve assigned business objectives 

 

 

MINIMUM QUALIFICATIONS

 

 

  • Must be at least 18 years of age
  • Must have the ability to speak, read, and write English.
  • Must have a High School Diploma as a minimum
  • An Associate’s or bachelor’s degree in Police Science, Police Administration or Liberal Arts is preferred.
  • Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation if needed.
  • Must have a reliable means of communication (i.e., mobile, phone, email).

 

 

DESIRED QUALIFICATIONS AND COMPETENCIES: 

 

 

  • Previous experience in law enforcement, global security is preferred.
  • Demonstrated knowledge of operations in a 24 x 7 international monitoring center, security operations and procedures
  • Excellent English oral and written communication skills required for preparing clear, concise, and grammatically correct materials/original correspondence and communicating information effectively to others
  • Maintains professional composure when dealing with unusual & potentially stressful circumstances
  • Maintains confidentiality at all times
  • Correctly interprets & responds to instructions furnished in written, oral, diagrammatic, or schedule form
  • Establishes and maintains effective working relationships with peers and supervisors
  • Outstanding customer service skills
  • Proven follow through of tasks to completion
  • Strong attention to detail and precise communication
  • Computer experience is preferred


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