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Administrator

ID:  5437
Function:  Operations
Location: 

Basak, Lapu-Lapu City, PH


We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

Roles and Responsibilities

 

  • Maintain a basic knowledge of Teradyne products and company policies
  • Handle direct customer contacts (phone, email, web) to resolve issues.
  • Resolve queries, ensuring that all required and pertinent information regarding the customer’s request or issue are encoded & recorded accordingly.
  • Update and properly close each incident, thereby ensuring that time spent has been recorded.
  • Provide feedback to management on customer complaints – e.g. satisfaction or dissatisfaction with company policies or procedures, issues relating to parts order. Pass on enhancement requests reported by customers to the management.
  • Escalate customer service issues to Team Leaders and Supervisors when required.
  • Receive product/process/procedure specific and related training
  • Participate in regularly scheduled team meetings with Team Leaders and Supervisors.

 

Basic Qualifications

  • University Degree or the equivalent.
  • At least 12 months work experience in customer service environment
  • Experience in Customer Service Call Center is a distinct advantage
  • Must demonstrate strong aptitude for customer service
  • Depending on the position, must be fluent in English, OR have basic English skills and be fluent in one of the regional languages (Mandarin or German), with excellent business communication skills (both written and verbal).
  • Ability to remain calm in all situations
  • Ability to work on own initiative and under pressure in order to achieve deadlines
  • Knowledge of word processing software and Excel preferred, with a minimum of 40 wpm on keyboard
  • Basic knowledge of web technology, email, and the internet
  • Ability to work well in a team environment.
  • Strong Problem Solving skills
  • Must have ability to work in a 24x7 rotational shift


Job Segment: Testing, Call Center, Bilingual, Technology, Customer Service