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Call Center Technical Support Tech

ID:  1538
Function:  Operations
Location: 

Basak, Lapu-Lapu City, PH


Duties and Responsibilities:

Primary responsibility:

  • Provide first level technical support to Teradyne customer inquiries regarding hardware, software applications and operating systems.
  • This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system.
  • The candidate must have strong communication and customer relationship skills.

Secondary responsibilities will include:

  • Managing internal support and admin task for both PSI and divisional groups.
  • Creating process documentation and participating in continuous improvement work.

 

Basic Qualifications, Experience, Skills and Education Required:

  • Bachelor’s degree preferably ECE, CompE, EE or its equivalent with minimum 1 year technical experience.
  • Knowledge and understanding of hardware systems.
  • Previous experience in a customer support role is a plus.
  • Ability to use MS Office Word, Excel, Access.
  • Excellent phone, verbal and written communication skills.
  • Willing to work on shifting schedule, including night shift

 

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Job Segment: Call Center, Technical Support, Night, Customer Service, Technology, Sales, Operations