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Call Center Technical Support Tech

ID:  4950
Function:  Operations
Location: 

Basak, Lapu-Lapu City, PH


Duties & Responsibilities:

 

  • Primary responsibility is to provide first level technical support to Teradyne customer inquiries regarding hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.
  • Secondary responsibilities will include managing internal support and admin task for both PSI and divisional groups, creating process documentation and participating in continuous improvement work.

 

Basic Qualifications, Experience, Skills & Education Required:

 

  • Bachelor’s degree preferably ECE, CompE, EE or its equivalent with minimum 1 year technical experience.
  • Knowledge and understanding of hardware systems.
  • Previous experience in a customer support role is a plus.
  • Ability to use MS Office Word, Excel, Access.
  • Excellent phone, verbal and written communication skills.
  • Willing to work on shifting schedule, including night shift


Job Segment: Call Center, Technical Support, Night, Customer Service, Technology, Sales, Operations