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Customer Service Rep 1

ID:  1136
Function:  Operations

Basak, Lapu-Lapu City, PH

Duties and Responsibilities

Duties and Responsibilities:

  • Responsible for accurate and timely entry and processing of aftersales orders.
  • Provides customer support including order status, changes, and initial commit dates
  • Resolves customer issues as a liaison between multiple departments including sales, planning, and logistics.
  • Evaluate issues and order discrepancies as communicated by the customer and works on resolving them.
  • Provide the highest level of customer service to both external and internal customers.

Basic Qualifications, Experience, Skills & Education Required Basic Qualifications, Experience, Skills & Education Required:

  • Bachelor’s degree (Fresh graduates are welcome to apply)
  • Good phone, verbal and written communication skills in English language
  • Must be keen to details
  • Knowledgeable with MS Office Applications (Power Point, Excel, Word)
  • Willing to work on shifting schedules, including night shift
  • Demonstrate excellent workload management skills

Job Segment: Customer Service Representative, Night, Customer Service, Sales, Operations