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IT Solutions Analyst

ID:  4140
Function:  Information Technology
Location: 

Basak, Lapu-Lapu City, PH


We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

This is a 2- year Project- based requirement

 

Basic Job Responsibilities:

  • Provide Support to Integrated application for business clients
  • Provide support to other programmers and developers
  • Troubleshoot to restore application use in the event of a failure
  • Resolve complex issues by application users
  • Recognize and gather crucial customer information
  • Maintain a professional and quality relationship with customers through our internal ticket system
  • Maintain, manage and update support knowledgebase/wiki
  • Provide automation on recurring ticket /Issues
  • Test fixes from developer prior moving to production

 

Basic Education, Skills and Experience required:

 

  • Bachelor's degree in IT/ Computer Science  or equivalent
  • 1-2 years experience in business to business customer service
  • Experience working with various application servers ( JBOSS. IIS
  • Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)
  • Experience supporting  ERP applications
  • Excellent professional skills, including effective written and spoken communication skills
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Flexible and able to adjust quickly to changes

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