IT Solutions Analyst
Basak, Lapu-Lapu City, PH
Responsibilities
• Manage multiple reported issues among various divisions within the enterprise
• Recognize and gather crucial customer information
• Call customers and hold screen share meetings as necessary
• Configure different environments each day to test and help in reproducing customer issues
• Maintain a professional and quality relationship with customers through our internal ticket system
• Communicate status updates and drive communication with customers from start to finish
• Create and assist in maintaining internal and public facing documentation
Preferred Qualifications
• Four-year college degree or equivalent
• 1-2 years experience in business to business customer service
• Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)
• Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)
• Experience with Liferay a plus
• Experience supporting portal applications
• Excellent professional skills, including effective written and spoken communication skills
• Proven ability to work on multiple tasks at the same time while paying strict attention to details
• Flexible and able to adjust quickly to changes
Job Segment:
Database, Oracle, System Administrator, SQL, Technology