IT Solutions Analyst

Responsibilities

•           Manage multiple reported issues among various divisions within the enterprise

•           Recognize and gather crucial customer information

•           Call customers and hold screen share meetings as necessary

•           Configure different environments each day to test and help in reproducing customer issues

•           Maintain a professional and quality relationship with customers through our internal ticket system

•           Communicate status updates and drive communication with customers from start to finish

•           Create and assist in maintaining internal and public facing documentation

Preferred Qualifications

•           Four-year college degree or equivalent

•           1-2 years experience in business to business customer service

•           Experience working with various application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere)

•           Experience working with various databases (MySQL, Postgresql, Oracle, DB2, SQL Server)

•           Experience with Liferay a plus

•           Experience supporting  portal applications

•           Excellent professional skills, including effective written and spoken communication skills

•           Proven ability to work on multiple tasks at the same time while paying strict attention to details

•           Flexible and able to adjust quickly to changes