Product Repair Manager

Duties and Responsibilities:

•             Makes effective business decisions to ensure CSO goals are met (cost control, customer satisfaction & efficiency)

•             Leads CSO and PSI level initiatives and strategies

•             Reviews and finalizes mid-term and annual business plans and budget

•             Ensures proper execution of plans and makes necessary adjustments as needed

•             Communicates and responds escalations from internal and external customers - field team and customers

•             Interfaces with internal teams - Engineering, Sales, Marketing and Operations

•             Presents and justifies proposals to top management

•             Sponsors CSO and PROGs level initiatives. 

•             Mentors and develops leaders

Basic Qualifications, Education and Skills Required:

•             Bachelors Degree on any Engineering courses.

•             At least 3 years experience in a supervisory or managerial role.

•             Highly proficient in both written and verbal communication.

•             Knowledgeable in various MS Apps, i.e. Excel, Word, PowerPoint, Visio.

•             Experienced in data analytics and problem solving.

•             Passionate to work with people within and outside the organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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