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Application Support Analyst

ID:  973
Function:  Information Technology

Heredia, CR

This resource will primarily provide technical and functional support for various applications developed in-house as well as packaged/cloud applications involving Atlassian products, Project and Portfolio Management (PPM) etc... Will work cross functionally with other teams with which the primary applications interface. Work with business users directly to implement new features or troubleshoot and resolve application related issues. 

Essential Functions of the Job:
Develop/enhance application related components and utilities using C#, Visual Basic, VB Scripting, Java scripting, XML etc.
Involve in creation/maintenance of database level stored procedures, triggers, functions, packages and use/understand complex SQL statements.
Monitor applications/database components for errors/performance issues and take corrective actions. Report /escalate critical issues with manager and other teams.
Troubleshoot application related and Operating system related issues by checking error logs, event logs. 
Analyze performance issues, fix bugs and troubleshoot problems. Identify root cause and recommend permanent fix.
Provide techno-functional support for Atlassian products, Project and Portfolio Management (PPM) applications and more.
Work cross functionally with upstream / downstream applications, coordinate with multiple teams, follow-up and fix integration related issues.
Learn new technologies / products in a short span of time, adapt to the new environment and provide efficient support.
Maintain and regularly update all application related technical, support and knowledge documentation.
Researching emerging technologies and possible application to the project/program.
Recommend products, innovations and process changes to improve the quality of service.
Knowledge and Skills Requirements:

To qualify, candidates must have:
1-2 years of experience in developing applications using Microsoft technologies, JAVA, JavaScript, VBScript, XML etc.
1-2 years of experience using Oracle, SQL Server databases (Stored Procedures, Triggers, Functions, Packages, SSIS, SSRS. and other database concepts)
1-2 years of experience being a part of a development/support team, taking ownership of multiple applications/portfolios in an ADM engagement.
Ability to learn any new technologies / products in a short span of time, adapt to the new environment and provide efficient support.
1-2 years of experience in developing/supporting windows/web-based applications.
Excellent communication skill  
Ability to create and maintain user guides and other technical documents.
It is a plus:
Any knowledge on Atlassian products.
Any knowledge on Project and Portfolio Management (PPM) concepts is a plus.
Very good troubleshooting skills
Having experience in Quality Assurance and using QA tools is a plus.



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