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Application Support Analyst - Techno Functional

ID:  973
Function:  Information Technology

Heredia, CR


This resource will primarily provide technical and functional support for various applications developed in-house as well as packaged/cloud applications involving Customer Relationship Management (CRM), Electronic Data Interchange (EDI), Jira, etc... In addition to the support, this resource will also provide continuous development, maintenance and customization support for all components related to those applications. Will work cross functionally with other teams with which the primary applications interface. Work with business users directly to implement new features or troubleshoot and resolve application related issues.


Essential Functions of the Job:


  • Provide techno-functional support for Customer Relationship Management (CRM), Electronic Data Interchange (EDI), Jira applications and more.
  • Develop/enhance application related components and utilities using PERL, UNIX/Linux shell scripting etc.
  • Develop/enhance application related components and utilities using Visual Basic, VB Scripting, Java scripting, XML etc.
  • Involve in creation/maintenance of database level stored procedures, triggers, functions, packages and use/understand complex SQL statements.
  • Monitor applications/database components for errors/performance issues and take corrective actions. Report /escalate critical issues with manager and other teams.
  • Troubleshoot application related and Operating system related issues by checking error logs, event logs
  • Work cross functionally with upstream / downstream applications, coordinate with multiple teams, follow-up and fix integration related issues.
  • Analyze performance issues, fix bugs and troubleshoot problems. Identify root cause and recommend permanent fix.
  • Learn new technologies / products in a short span of time, adapt to the new environment and provide efficient support.
  • Maintain and regularly update all application related technical, support and knowledge documentation.
  • Researching emerging technologies and possible application to the project/program.
  • Recommend products, innovations and process changes to improve the quality of service.


Knowledge and Skills Requirements:


To qualify, candidates must have:

  • 2+ years of experience being a part of a development/support team, taking ownership of multiple applications/portfolio in an ADM engagement.
  • 2+ years of working in a cross matrix /cross platform dynamic environment. Ability to understand integrations, work/process flows and work with multiple teams to drive problems to closure.
  • 2+ Years of hands-on experience using UNIX/LINUX environment and developing applications using PERL, UNIX Shell scripting
  • 2+ years of experience in developing/supporting windows/web based applications using Microsoft technologies - .Net. ASP etc.
  • 2+ years of experience in developing applications using Visual Basic, JAVA, JavaScript, VBScript
  • 2+ years of experience using Oracle, SQL Server databases (Stored Procedures, Triggers, Functions, Packages, SSIS, SSRS. and other database concepts)
  • At least 1+ years of hands-on experience in developing/supporting COLDFUSION web applications
  • Any knowledge on EDI/B2B Integrator concepts is a plus
  • Very good troubleshooting skills and excellent communication skills
  • Ability to create and maintain user guides and other technical documents




Job Segment: Help Desk, Information Technology, Technical Support, Database, Developer, Technology