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Customer Support Applications Engineer

ID:  814
Function:  Engineering
Location: 

North Reading, MA, US


 

The Customer Support Applications Engineer will work independently to assist customers in the use of Teradyne related products, provide new product design input, develop training material, instruct internal and external engineers with existing products, and publish application notes for instrumentation and system use cases. 


Primary responsibilities include direct contact with Sales, Customer and Engineer experts to familiarize and resolve customer issues with typical instrument use cases. Conduct specialized training classes for both hardware and software related activities. Develop instrument problem reports and work with engineering to resolve. The Application Engineer will represent the user’s interest in new product design. 


The candidate will possess good communication skills and be able to work in a dynamic cross-functional environment. The candidate will work with the Product Support team, Program team, Engineering team, and Sales, and interface with the Customer including providing inputs to technical presentations, telecoms, leading formal reviews and training. 

 


Responsibilities:
•    Work with Customers and Field Application Engineers to solve testing challenges
•    Work closely with customers and/or functional peer group managers
•    Follow standard engineering practice and procedures. Analyze data, and design hardware/software solutions for which industry standards exist.
•    Debug a Functional Test Program utilizing Teradyne instrumentation such as, eDigital, FIOXI, PBI, M9, DI, BTI and ATI.
•    Communicate periodic project assessment to internal teams and external customers
•    Devise innovative techniques for testing and characterizing leading edge technology
•    Identify trends in customer requirements to help guide the development of new Teradyne ATE instrumentation
•    Desire to work with customers and field applications group to solve testing challenges
 
Critical Success Factors:
•    Ability to learn new things quickly and apply them 
•    Process oriented and continuous improvement focused 
•    Ability to develop and maintain fellowship across departments 
 
Basic Qualifications, Experience, Skills and Education Required:
•    BS or MS degree (Electrical or Computer Eng/Science) and 3 years of experience in Test Development Engineering or Application Engineering
•    Must have excellent verbal, written, organizational, analytical and PC Skills
•    Proficiency of ANSI C programming languages
•    Prefer knowledge of C#, C++, or graphical environments like TestStand or TestStudio
•    Familiarity with Spectrum 9100
•    Travel requirements may be 20% or greater


 
 Key Relationships:
  Marketing, Sales, Engineering Support Manager, Finance Manager, Engineers

 

ITAR Restriction: All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program.

FOUO Designation:  This position may require access to work under Federal Contracts under the "For Official Use Only" designation, and as such, you may be limited to access such programs if you are not a US citizen or if you have dual citizenship

The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment.


Nearest Major Market: Boston

Job Segment: Application Engineering, Telecom, Telecommunications, Engineer, Customer Service, Engineering, Technology