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Field Service Engineer - New College Graduate

ID:  5072
Function:  Engineering
Location: 

Plano, TX, US


We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

As a Customer Production Support Engineer, you will provide technical support to customers and field teams, either onsite or through phone or email, collaborating with regional teams to reduce cost and participating in productivity programs initiated.

Technical support includes supporting new test program release, debug & correlation: follow the procedure for production release under the guidance of the test program developer.

If you are interested in troubleshooting and solving technical issues in collaboration with customers, this role is of your interest.

 

Responsibilities:

 


•    Participate and provide assistance to peers in 24x7 on-call services where necessary
•    Active in sharing technical knowledge/breakthroughs with peers and technicians during team meetings.
•    Effective in handling situations in crisis by following applicable Teradyne process (e.g., SPR)
•    Able to use TDE tools to capture test environment for PCFD cases.
•    Identifying the cause of 10% of all PCFD cases; make recommendations in solving PCFD cases.
•    Understand handler/prober interface and communication protocol.
•    Assist customer in device failure analysis: Knowledge of customer devices.
•    Debugging license/Custom IGXL library (e.g., ESA, SSL) 
•    Constantly align work procedures and expectations with customers and field team leaders in alignment with the changing needs and expectations of the dynamic business environment.
•    Frequent inter-organizational and local key customer/supplier contacts.

 


Skills, Experience & Education:


•    BS in Electronics Engineering or Master or relevant experience
•    BS in Electrical Engineering or Master or relevant experience
•    BS in Physics or Master or relevant experience
•    Diploma in Electronics with defined years of service in Teradyne 
•    University graduate
•    Service Engineer with 1+ years of working experience in a production support environment with outstanding performance

Able to travel to assist regional teams.

 

Competencies

Customer Focus

Communication

Results Oriented

Self-driven

Collaboration

 

 

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