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Field Service Engineer

ID:  874
Function:  Engineering
Location: 

Seocho-Gu, Seoul, KR


 


The Teradyne Korea Production Support team is looking for a highly-motivated, energetic, technically driven Field Production Support Engineer. This is a technical field support position that combines both – the classical Field Service Engineer and Field Application Engineer work to provide high level technical expertise to our customer.  This individual will report directly to the Production Support Team Lead.

 

Primary Mission

 

  • Ultimate mission is to gain / protect account service growth for Teradyne Operational Support Services or OSS offerings
  • Successful execution & delivery of all OSS activities within region/accounts
  • Understanding and implementing value-added offerings in our OSS contracts (HQ and local)
  • Tactical execution: Lead and manage highly motivated and skilled team of Production Support engineers (Capability development). Integrate all support resources needed for accounts operational success

 

Responsibilities

 

  • Successful delivering of all aspects of OSS services activities within an accounts (aligned with worldwide HQ accounts)
  • Understand and align with Teradyne OSS business through execution and efficiency in delivery the different aspects of OSS offering to meet customer needs.
  • Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account (even not reporting into team)
  • Execute and deliver on OSS commitments (including value-added activities) and adapting service offering to meet customer's needs
  • Execute on production technical support activities at the account
  • Develop relationship with customer
  • Work with the customer test engineers on understanding solving their problems
  • Active support our customer in system installations and maintenance activities
  • Active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
  • Develop the application skills to cover application related customer requests
  • Work with the customer pro-active on issue prevention

 

Qualifications/Skills


A role model in applying and developing structured approach to problem solving.

 

  • Sharing of best practices in the regional field team.
  • Effective in influencing customers, factory and Sales management with correct and up to date information in his decision making and capable of making best decision under situational constraints.
  • Resourceful in problem resolution and possess good communication skill to integrate with customers and Teradyne extended team members.
  • Strong inclination for continuous self –improvement in line with changes in expectation and requirement of the company /customer/industry
  • Active participant in WW cross-functional field team to formulate WW account strategy.
  • Basic software troubleshooting skills (example: PCFD)

Application skill

 

  • Create reproducible case of PCFD for factory or repair centre to make improvement.
  • Identifying the cause of 70% of all PCFD cases; make recommendation in solving PCFD cases.
  • Support new test program release, debug & correlation: Take over the process for production release independently.
  • Troubleshoot and identify handler/prober interface and communication issues.
  • Able to troubleshoot down to loadboard level
  • Assist customer in device failure analysis: Able to recommend solution to recover yield.
  • Debugging licence/Custom IGXL library (e.g.: ESA, SSL)
  • Provides solutions to a wide range of new and undocumented technical and work processes problems across WW accounts or regional field goals.
  • Demonstrate problem solving skill that requires complex analysis of undefined problems where symptoms are not clear and require identification and coordination of problem resolution and resources in multiple functions, locations or discipline (Customers, Cross-functional field team and Factory).
  • Identifies, defines and lead cross- functional team to solve complex problem (new and undocumented) in the region/country and isolates the underlying causes.
  • Able to engage with customer on PSI OSS service offerings that can bring value to customer and meet their needs their accounts.
  • Engage with customer to understand their needs that Teradyne OSS can address or adapting our services to meet customer needs
  • Able to deliver services to meet and exceed the needs in the life cycle of device production cycle in account such as offloading from engineering to production, production ramp needs, debug/troubleshooting, resolving Pass-Checker-Fail-Device(PCFD) issues, production automation needs, etc.
  • Ability to evaluate support and technical team assembly within account
  • Being able to apply judgement for effective escalation trigger and management

 

Education/Experience:

 

 

  • BS or MS in Electronics Engineering, Electrical Engineering or Physics.
  • Diploma in Electronics
  • < 3 years of experience


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