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Service Engineer

ID:  2420
Function:  Engineering
Location: 

DE


Teradyne is a global technology company delivering progressive solutions to complex testing challenges. Without creativity and the diversity of thought, Teradyne’s technological innovations would not leave the ground. Teradyne is a globally recognized leader in the ATE Industry. From tablets to smart phones, we rely on electronics to conduct our business and to connect and enhance our personal lives. Teradyne products protect consumer confidence with thorough, fast test and automation. With innovation at the core of our business, we constantly seek new ways to solve the most challenging test issues.  


At Teradyne, our employees are on the cutting edge of technology within the electronics test industry every day. If you are excited at the prospect of joining a global team, that is both exciting and dynamic and be inspired to change the face of technology, then Teradyne is the place for you!

 

Duties & Responsibilities: 


Service skill

  • Provide technical support to customers and field team either on-site or through phone or email.
  • Install new test systems and upgrades, including options and S/W upgrades
  • Troubleshoot and repair systems at customer site
  • Provide remote assistance for troubleshooting and repair
  • Participate in cost reduction and productivity improvement programs
  • Participate and provide assistance to peers on call services where necessary
  • Must be able to travel frequently and on short notice

 

Application skill

  • Create reproducible case of Pass Checker Fails Device for factory or repair center to make improvement.
  • Identifying the cause of 50% of all PCFD cases; make recommendation in solving PCFD cases.
  • Support new test program release, debug & correlation: follow procedure for production release independently and get buy off from developer.
  • Troubleshoot and isolate handler/prober interface and communication issues.
  • Able to troubleshoot down to load-board level
  • Assist customer in device failure analysis: Analysis device failure pattern and causes.
  • Debugging license/Custom IGXL library (e.g.: ESA, SSL)

 

Basic Qualifications, Experience, Skills & Education Required:

  • Seniority level >5 years of working experience in semiconductor production support environment.
  • Associate Degree (AS)/Technical school in Electronics/Mechatronics
  • Diploma in Electronics/Mechatronics or equivalent educational background
  • Technical Electronic High School graduate, Bachelor Degree in Electronic is welcome
  • MS OS + Office 365 Knowledge 
  • Work experience in a customer support environment needed
  • Solid and structured approach to problem solving
  • Self-driven in pursuing technical knowledge needed for the job
  • Fluent in English Language
  • Car driving License

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


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