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Field Application Manager

ID:  3320
Function:  Engineering
Location: 

Yokohama, JP


Primary Mission

Win / protect market share for Teradyne solutions

Provide the best customer technical support in the semiconductor test industry

Strategically lead and manage highly motivated and skilled team of application engineers.

Integrate all technical resources needed for account success.

Support Marketing, Engineering, and local Sales manager with active participation in developing and implementing customer support strategy

Take sole responsibility and accountability for successful execution of all technical support activities within the customers supported by your Field Applications team.

 

Major Responsibilities

1) Sole responsibility, accountability, and ownership for complete solutions  

Successful project oversight and execution of all related technical activities

Project scoping for complete solution, understand and align with project plan and the team assembled (Apps, HW, Test Cell, Factory, etc.). This includes all technical resources engaged, even those not reporting into team

Active risk and escalation management

 

2) Support Marketing, Engineering, and Sales

Actively participate in development of customer account / project strategy

Communicate and deploy account strategy within FAE team

Develop relationship with customer (as defined in account plan; focus on technical decision makers)

Provide direct feedback to Marketing and Engineering to support product enhancements and new product development and introduction.

 

3) Lead and manage highly motivated and skilled team of application engineers (Capability development).

Recruit, hire, manage, assess, support, and develop team members

Proactively plan and develop future needed skills

Integrate all technical resources needed for account success.

Train and ensure compliance with policies and best practices within team

 

Job Description

Skills:

1) Solid / proven technical domain understanding (10 + years of active application engineering in ATE), sufficient to:

Engage in initial, and ongoing, technical discussion with customer’s technical personnel

Being able to communicate technical value proposition for our solutions

Ability to direct, evaluate, and participate in project scoping / technical assessment / team assembly

Being able to assess technical capabilities of team members

Apply technical coaching and development to team members

Being able to apply judgement for effective escalation trigger and management

 

2) Understand project management fundamentals

Critical path management

Risk management

Change management

 

3) Strong communication skills, in order:

To communicate effectively to customers

To communicate within the team

To communicate with Marketing, Engineering, and Sales management.

Technical expectation setting / creating trust and confidence

 

4) Solid customer handling skills

Effective listening and ability to understand what your customer is trying to tell you

Effective expectation setting and management

Effective escalation management

Relationship building

 

5) Effective team manager and coach

6) Problem solving mindset

7) Apply ‘structure’ in a dynamic customer environment (manage chaos)

8) ‘Passion to win’


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