Field Application Manager

Primary Mission

Win / protect market share for Teradyne solutions

•Provide the best customer technical support in the semiconductor test industry

•Strategically lead and manage highly motivated and skilled team of application engineers.

•Integrate all technical resources needed for account success.

•Support Marketing, Engineering, and local Sales manager with active participation in developing and implementing customer support strategy

•Take sole responsibility and accountability for successful execution of all technical support activities within the customers supported by your Field Applications team.

Major Responsibilities

1) Sole responsibility, accountability, and ownership for complete solutions  

•Successful project oversight and execution of all related technical activities

•Project scoping for complete solution, understand and align with project plan and the team assembled (Apps, HW, Test Cell, Factory, etc.). This includes all technical resources engaged, even those not reporting into team

•Active risk and escalation management

2) Support Marketing, Engineering, and Sales

•Actively participate in development of customer account / project strategy

•Communicate and deploy account strategy within FAE team

•Develop relationship with customer (as defined in account plan; focus on technical decision makers)

Provide direct feedback to Marketing and Engineering to support product enhancements and new product development and introduction.

3) Lead and manage highly motivated and skilled team of application engineers (Capability development).

•Recruit, hire, manage, assess, support, and develop team members

•Proactively plan and develop future needed skills

•Integrate all technical resources needed for account success.

•Train and ensure compliance with policies and best practices within team

Job Description

Skills:

1) Solid / proven technical domain understanding (10 + years of active application engineering in ATE), sufficient to:

•Engage in initial, and ongoing, technical discussion with customer’s technical personnel

•Being able to communicate technical value proposition for our solutions

•Ability to direct, evaluate, and participate in project scoping / technical assessment / team assembly

•Being able to assess technical capabilities of team members

•Apply technical coaching and development to team members

•Being able to apply judgement for effective escalation trigger and management

2) Understand project management fundamentals

•Critical path management

•Risk management

•Change management

3) Strong communication skills, in order:

•To communicate effectively to customers

•To communicate within the team

•To communicate with Marketing, Engineering, and Sales management.

•Technical expectation setting / creating trust and confidence

4) Solid customer handling skills

•Effective listening and ability to understand what your customer is trying to tell you

•Effective expectation setting and management

•Effective escalation management

•Relationship building

5) Effective team manager and coach

6) Problem solving mindset

7) Apply ‘structure’ in a dynamic customer environment (manage chaos)

8) ‘Passion to win’