Service Engineer (Litepoint, Vietnam)

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

LitePoint, a company of Teradyne Inc., is seeking a highly motivated individual to join our Service team as a Field Service Engineer in Vietnam. This is a hands-on hardware test and support role focused on activities in Service Engineering lab. It involves active participation across cross functional teams, both technical and non-technical.

• Coordinate with customers for RMA service/logistics/status feedback /shipment arrangement
• Carry out routine service jobs including repairing/calibration/upgrade and preventive maintenance
• Ensure service data integrity in database, Service Case/RMA/shipment/contract date on system accurately
• Work closely with other internal field services/applications in the region, share information and support each other
• Troubleshoot test stations, test fixtures and test applications in Service lab environment
• Calibration and maintenance of test stations and capital-intensive test equipment(s)
• Mechanical aptitude for assembly, disassembly, and debugging of minor mechanical issues
• Support Aad-hoc requests addressed from management team if any

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor’s degree or Diploma in Electrical/ Electronic engineering.
• Candidates with any other engineering or computer science background with relevant experience may also apply.
• Equipped with basic electrical / electronic background.
• 5 years+ hands-on electronics experience (e.g., technician, engineer, lab work, etc.) is required.
• Specific experience with RF Test equipment (e.g., Oscilloscope, Network Analyzer, Power Meter, Spectrum Analyzer, RF Signal Generator, etc.) and optical equipment will be an added advantage.
• Good troubleshooting, failure analysis and problem-solving skills are essential.
• Excellent communication skills, able to describe a problem and the solving process effectively.
• Commitment to a high standard of work and customer satisfaction.
• Goal and results are oriented, assertive, and hardworking.
• Computer literate
• Good at English in both verbal and written. Speaking Chinese will be an added advantage.
• Enthusiastic about working on customer support. Must have persistent attention to detail and quality.

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.